Support

How can we help?

Email [email protected] with what happened, your iPhone model, and iOS version. Please do not include passwords or payment details.

Account deletion

In the app, open Profile and choose Delete account. If you cannot access the app, email us from the address connected to your account with the subject “Lunch account deletion”.

Subscriptions

Use Restore Purchases in the app if an active subscription is missing. Apple processes payments and cancellations; manage them in Settings → your name → Subscriptions.

Report content or block a person

Open the invitation and choose “Report or block”. Hosts can also report guest names and suggestions from the group page. Reports go privately to Lunch support for review. Blocking immediately hides that person’s content and prevents further interactions between you. Signed-in blocks work across invitations; a guest block applies only to that invitation on that device.

For a safety concern or help undoing a block, email [email protected]. Include the invitation code and a short explanation, but do not send passwords, sign-in codes or payment details. Reports are prioritised by severity. If someone is in immediate danger, contact emergency services.

Response time

We aim to reply within two business days.